ISO 9001 Consulting has been provided from the time ISO 9001 management system standards were first made available in 1979.. To date approximately a million business companies worldwide have been certified to one ISO standard or another. These include ISO 9001, ISO 14001, AS9100, ISO/TS 16949, etc. The stats that have been collected to date show that while some businesses implemented ISO standards using internal know-how, those that used outside ISO 9001 consulting services benefited the most in terms of speed of implementation, effectiveness and return on investment.
ISO 9001 Consulting firms offer a varietyof services. Let us check out some of these so that you can gage what mix of services would best suit your company:
How To Interpret The ISO 9001 Standard?
The ISO 9001 quality management system standard can be a hard document to understand. It is written in semi-legal wording and points out requirements in very general terms. This is deliberately so, as it is meant to consider all types of organizations. Some companies have problems interpreting it to their business activities. An experienced ISO 9001 consultant can assist you to apply the standard to your specific business processes.
ISO 9001 Gap Audit
Before applying the ISO 9001 standard to your business, you need to know the gap between your existing business practices and controls relative to ISO 9001. Bringing in ISO 9001 consulting services, you can have an audit done of your current management system practices, controls and documentation, to establish how well you conform to those controls required by ISO 9001 requirements. The consultant will typically provide a detailed audit report indicating the gaps in your company, along with their recommendations. This will assist in developing your ISO 9001 project implementation plan to achieve full compliance.
ISO 9001 Project Planning and Organization
Based size and complexity of an organization, the ISO 9001 implementation project can take anywhere from six months to eighteen months to complete. Your ISO project needs to well-planned in terms of time and resources needed, detailed project activities, assigning responsibilities, milestone reviews, authorizations, training, handling problems, etc. A good ISO 9001 consultant can be an invaluable aid in assisting a business address with this important activity.
ISO 9001 Business Process Identification and Documentation
ISO 9001 emphasizes business processes as the focal point of control. These include internal as well as outsourced processes. Quite a few organizations have difficulty differentiationg between processes, departments and functional activities. ISO 9001 consulting experts can help you identify and properly document all organizational processes pertaining to your quality management system. These include customer-oriented, management, product realization, resource planning, measurement, support and outsourced processes.
ISO 9001 System Development and Implementation
The main focus of the ISO 9001 standard is on effective planning, operation and control of thrust all relevant quality management system processes. This is likely the most time-consuming and difficult part of any ISO implementation project. Many questions may arise as to what processes need to be controlled, what constitutes an effective control, how best to communicate and implement it, the inter-process impact, how to define process goals and objectives and what records to keep. An ISO 9001 Consulting servicewill help tremendously in answering these questions, provide required focus and facilitate implementation.
ISO 9001 Management System Documentation
The latest ISO 9001:2008 standard minimizes the emphasis on documentation and maximizes its emphasis on effective planning and control. Sufficient documentation is however needed for many business processes in order to ensure consistent application of effective controls. Some companies have either too much or too little documentation. An experienced consultant can help your company determine where it is needed, how much and how it should be documented.
ISO 9001 Pre-assessment
ISO 9001 Registrars (also referred to as Certification Bodies) perform their certification audit in two stages. In stage 1, they evaluate how ready your organization is (which includes your planning, documentation and internal review activities) and in stage 2 they evaluate your management system for effective implementation of planned controls, in both cases against the ISO 9001 standard. If after months of implementation effort, you feel your company ready for the certification audit, it would be useful to use external consulting to do an audit to determine if you are truly ready, identify any shortcomings and help you take appropriate corrective action, prior to the Registrar audit.
ISO 9001 Training
ISO 9001 Consultancy services typically provide a number of training options. These include
- ISO 9001 awareness training to personnel at all levels
- An executive summary of the ISO standard to senior management
- Process identification, mapping, analysis and improvement
- ISO project management
- ISO documentation and implementation
- Internal audit
- Use of problem-solving tools
Based on the extent of internal expertise inside your organization, you may want to have an external ISO 9001 consulting service provide some or all of this training.
Develop and Maintain your ISO 9001 Internal Audit Program
To be certified and maintain your certification, the ISO 9001 Standard requires your organization to plan and conduct an internal audit program of its quality management system. Today, quite a few comapnies are short on resources, internal audit expertise and employee availability outsource the maintenance of their internal audit programs to ISO 9001 consulting firms.
ISO 9001 Continual Improvement Process
The ISO 9001 standard expects your quality management system to be dynamic and work towards continually improving the effectiveness and efficiency of your organization and enhance customer satisfaction. Several ISO 9001 consulting firms have a variety of skills and experience in continual improvement strategies and methods. These could include problem-solving, six sigma, lean manufacturing, use of various business software and tools, etc. They can greatly hasten your pace at gaining further operational efficiency, customer satisfaction and increased business profitability.
If you found this article informative and your organization is at the stage where it is seriously considering implementing an ISO 9001 quality management system, then I invite you to visit our web site
ISO 9001 Consulting for tons of free information and tools on implementing quality and other business management systems.
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